Friday, April 1, 2016

A Success Story: Working With Buell Recreation

We have found that sharing our customer success stories can demonstrate how Buell Recreation can deliver in the real world, with real people.  We strive not just to build playgrounds, but build relationships....

Here is the story of Fammatre Elementary School...

"Working with Buell Recreation was a wonderful experience. We decided in October to put in a playground for our elementary school and we were told by our district that it had to be done either during the Christmas break or in the summer.  It had to be times when the children were not present. For several reasons, we needed it to be the earlier date of December.  

"To get information, designs, approvals, quotes and tie down all the necessary pieces of information would seem like an impossible task to do within the span of 12 would have been with any other company.  Rachel at Buell Recreation was so responsive.  Emails were answered in a timely manner. Quotes were complete and accurate. 

The help in "marketing materials" that provided the visual of the proposed purchase was a huge part of getting approvals quickly.  Rachel was even standing by her email when we were having our final "pick this", "tweak that", "what if we added that" meeting with the school administration.  Being able to get the immediate answers during the meeting meant approvals happened right away - no need to wait and then try to regroup the dispersed decision makers.  

Buell Recreation, Fammatre Elementary School playground
Fammatre Elementary School - San Jose, CA

"Buell treated us and our project like we were the only thing happening at their facility right then; which I am sure it wasn't.  Different people could look up information when our assigned salesperson was out to lunch or had already gone home for the day.  They were extremely knowledgeable and helpful every step of the way.

"Buell treated us and our project the same way that I hope my staff treats our customers. They were an excellent reminder of the value good customer service can bring to the table. We now have a beautiful new playground for our kids and a visual reminder to our parents why we work so hard on our fundraising efforts.  It could not have happened without the help of Buell Recreation."

- Elisa Spurlin,   Fammatre Home and School Club Treasurer

Click here for more customer testimonials.
Click here to view our on-line project gallery.
April 2016

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